Like every alpha hydroxy acid, mandelic acid loosens the bonds holding dead cells to the surface of the skin so they shed instead of accumulating. Skin looks smoother and brighter, pores clog less easily, and pigmented surface cells turn over faster.
Why the molecule size matters. Mandelic acid is a considerably larger molecule than glycolic acid - roughly double the molecular weight - and larger molecules move through the skin more slowly. Glycolic acid is small enough to shoot through the surface quickly and unevenly, which is what produces the sharp sting, the flush, and the occasional patchy result. Mandelic acid diffuses in gradually and more uniformly.
That slower, more even entry is the entire reason it is recommended for reactive skin and for deeper skin tones. The risk with exfoliating brown and Black skin is not the exfoliation itself - it is the inflammation. Inflamed skin makes pigment, so a harsh acid meant to fade dark marks can leave darker ones behind. An acid that works more gently is not a compromise here. It is the better tool for the job.
Mandelic acid also has mild antibacterial activity, which is why it appears in products for mild acne, and it has a modest direct effect on pigment production on top of the exfoliation. Neither is dramatic. The exfoliation and the tolerability are the point.
Mandelic acid is the mildest of the commonly used AHAs, and most side effects come from using it too often rather than from the acid itself.
Do not use it on broken, sunburned, freshly shaved or waxed skin, or during an active eczema, perioral dermatitis or inflamed rosacea flare.
Do not use it in the week around a professional peel, laser treatment or facial waxing unless your clinician has told you to.
If you already use a daily prescription retinoid and your skin is only just tolerating it, adding an acid is how people end up stopping both. Get stable first.
Almond allergy: mandelic acid is derived from bitter almonds, but the finished ingredient is a purified single molecule and does not contain almond protein, which is what people are allergic to. A true reaction is not expected. If you have a severe nut allergy and it worries you, patch test on the inner forearm for a few days.
Pregnancy and breastfeeding: topical AHAs including mandelic acid are considered acceptable. Absorption is minimal. It is one of the reasonable options for pigment and texture during pregnancy, along with azelaic acid.
Beyond that, mandelic acid is the AHA with the fewest reasons to avoid it. If glycolic acid has always been too much for your skin, this is the one to try.