These sound like the same problem and they are opposites. Dry scalp is not enough oil. Dandruff is too much.
That is why treating the wrong one makes things worse. Anti-dandruff shampoos strip oil, which is exactly what a dry scalp does not need. Heavy oils and rich conditioners feed the yeast behind dandruff.
The test that settles it: look at the rest of your skin. Dry arms and legs, skin that feels tight after a shower — that points to a dry scalp. Oily roots two days after washing — that is dandruff.
A yeast called Malassezia lives on everyone's scalp and feeds on skin oil. In some people the skin reacts to its by-products, speeds up shedding, and flakes.
The skin barrier is short of water and oil, so it dries, tightens, and flakes off.
They clump, and they stick to the hair rather than falling freely.
Fine and dry. They fall onto your shoulders easily.
May look shiny or greasy between washes, with pink patches underneath the flakes.
Normal colour, just dry. No greasiness.
Also common on the sides of the nose, the eyebrows, and the chest — the oiliest areas of the face and body.
Dry arms, legs, and hands. Worse in winter.
Also common to flare after a period of poor sleep or being run down.
Anything that pulls moisture out of skin.
Washing removes the oil the yeast feeds on. Washing less often usually makes dandruff worse.
Frequent washing with a stripping shampoo makes dryness worse.
Zinc pyrithione, ketoconazole, selenium sulfide, or salicylic acid. Leave it on for several minutes before rinsing — contact time is what makes it work. Rotating between two types helps when one stops being effective.
A gentle shampoo, cooler and shorter showers, and a light scalp oil or leave-in conditioner. Skip the medicated shampoo entirely.
It is controlled rather than cured, so most people keep using the shampoo once or twice a week.
Usually resolves once the dryness is addressed.


That is a real and useful signal. It usually means one of two things.
It was dryness all along, and stripping the oil made it worse. Stop the medicated shampoo for two weeks and treat it as dryness.
Or your scalp is reacting to the product itself. Some formulas are drying regardless of what is in them. Try a different active ingredient before concluding that shampoo does not work for you.